Annual Meeting and Report 2020

PDF Annual Report 1 Doc

We want to help our members Live Better and Dream Bigger.

Your Board of Directors and staff work together to bring this purpose to everything we do
at Florida West Coast Credit Union.

In 2019, your Board of Directors approved 2 major technology initiatives that will keep Florida West Coast Credit Union at the forefront of innovation and member services.

First, our decades old phone system was replaced with a digital based, voice over internet protocol platform. This allows the entire member service team at all locations to work together as a “Call Center” to serve our member’s incoming calls and questions. You can still dial your local Branch number, but don’t be surprised if one of our many service team members answers your call to serve you. This has eliminated busy signals and being placed on hold for long periods. The best part, when you call the Credit Union and press “0” for member services – a real staff member is still there to help you. And, after hours you can still reach our automated Call24 system for balance inquiries and account transfers.

Our second major technology initiative was to replace our Online Banking and Mobile application service. We know this was long overdue, and after considering many proposals from leading providers, we selected the NCR Digital Insight company to partner with. Their Online Banking product is top-notch and on the leading edge of digital financial services. Not only will it replace our current system with better functionality, we will be able to add more convenience and download speed for a better home banking experience. You can expect this all to happen on September 15, 2020. We can’t wait!

But even with all this newer technology, we will never lose sight of serving you on a personal basis. And we think we’re doing a good job, but we will continue to ask you for feedback. For the past few years we’ve sent you an annual member service and satisfaction survey, and in 2019 we started asking about your recent loan and new account experience. And, we’ve been overwhelmed by so many positive comments on how we’re doing. So much, that it has inspired us to find more ways to exceed your expectations!

We closed 2019 with excellent financial results, and good reports from our auditors and regulatory examiners. We appreciate your trust and support, and rest assured, your funds are safe, secure, and insured with Florida West Coast Credit Union.

Thank you for being our member.

Mary Wood
President & CEO