Need Help navigating the account setup process?

(855) 240-1272

Monday - Friday 8:00am - 9:00pm EST

Our team is here to assist you in:

• Gaining access to online banking or our mobile app

• Resetting your login credentials

• Navigating the initial enrollment process

we've upgraded to serve you better

We’ve made important improvements to enhance your banking experience. Here’s everything you need to know now that our system conversion is complete.

conversion date: Tuesday, september 1, 2026

NOTICE: Zelle & External Transfers are currently unavailable.

These services will be relaunching soon, and we apologize for any inconvenience. 

Stay on the lookout for additional communications and get ready for more ways to move your money!

here's what you need to do to access your accounts:

Beginning at 12 noon on September 2, 2026, you’ll need to complete a few simple steps to access your digital banking services.

STEP #1: ONLINE BANKING

Establish New Sign-In

After the conversion, you’ll need to establish a new sign-in before accessing Online Banking.  Simply log into our Online Banking platform and complete the following steps:

Part 1

Click “Enroll in Online Banking” on the login screen.

Verify reCAPTCHA by clicking “I’m not a robot."

Enter the following information:

• Your member account number (EXAMPLE: ONLY BASE NUMBER "12345" DO NOT ENTER "10000123451002" or any other digits "1234580" at the end)
• PIN (which is the last 4 digits of your SSN.)
• Enter your full Social Security Number

Enter the verification code that was sent to the email address on file.

Enter the following information:

• Create your NEW User ID
• Create a New secure code password
• Confirm your new password

Part 1 of the enrollment is complete!

Part 2

Return to the login screen and sign in with your New credentials.

Enter or Select your phone number for verification.

Enter the verification code that was sent.

Part 2 of the enrollment is complete!

STEP #2: mobile banking

Download & Register the New App

After the conversion, you’ll need to download our new Mobile Banking App before accessing your accounts. (Search "FWCCU" in Google Play or the Apple App Store or click the below.)

Once the app is installed, complete the following steps:

If You Already Completed STEP #1 & Registered for Online Banking:

• Sign in Using Your New Online Banking Credentials

• Complete Multi-Factor Authentication

If You did not Complete STEP #1 - Register for Online Banking:

Part 1

Click “Enroll Now” on the mobile app login screen.

Verify reCAPTCHA by clicking “I’m not a robot."

Enter the following information:

• Your member account number (EXAMPLE: ONLY BASE NUMBER "12345" DO NOT ENTER "10000123451002" or any other digits "1234580" at the end)
• PIN (which is the last 4 digits of your SSN.)
• Enter your full Social Security Number

Enter the verification code that was sent to the email address on file.

Enter the following information:

• Create your NEW User ID
• Create a New secure code password
• Confirm your new password

Part 1 of the enrollment is complete!

Part 2

Return to the login screen and sign in with your New credentials.

Enter or Select your phone number for verification.

Enter the verification code that was sent.

Part 2 of the enrollment is complete!

STEP #3: call 24 telephone banking

Establish New Sign-In by dialing (833) 990-0250

After the conversion, you’ll need to establish a new sign-in before using Call 24 Telephone Banking. Simply access Call 24 and complete the following steps:

• Enter Your 5-Digit Account Number

• Enter Your Temporary PIN (last 4 of your SSN)

• Create a New PIN

Enrollment is complete!

STEP #4: bill pay

Re-Add Your Bill Pay Information

After the conversion, your existing Bill Pay payees and scheduled payments will not transfer to the new system. To continue using Bill Pay, you’ll need to complete the following steps:

• Enter Each Payee’s Payment Information

• Recreate Any Recurring Payments

• Verify Upcoming Payment Dates

what isn't changing:

• Your accounts and account numbers remain the same.

• Your money is safe.

• Direct Deposits will continue as normal.

• Automatic Payments & Payroll Deduction will continue as normal.

• Debit/Credit Cards will continue working.

• Your local staff is here to answer any questions.

frequently asked questions: