got questions?
From September 2nd, 2026 – October 20th, 2026, all FWCCU credit card holders will need to log in and/or establish a log in to www.ezcardinfo.com to review credit card information, transaction history, and make payments.
Debit card issues call 813-643-5572. Credit card issues, call 813-643-5572.
Yes, we will continue to maintain the industry’s best practices and keep member security top of mind throughout this conversion. Member privacy and security are our priority during the transition, and the new system will provide even more safeguards to protect sensitive information. For peace of mind, we encourage you to review statements before and after the conversion.
Yes, accounts and personal information are secure. The safety and security of our members’ accounts and their personal information is always priority one. The new system uses the latest advances in data security. In addition, your funds are federally insured by the National Credit Union Administration.
Yes. Though, no e-statement will be issued for the month of August. All members, including e-statement users, will receive a paper statement for August FREE of charge. You can expect your August statement in the mail sometime during the first two weeks of September.
If your wallet has been lost or stolen, take the following actions:
- Report your lost or stolen Credit Union Visa Debit card by calling 1-800-472-3272
- Report your lost or stolen Credit Union Visa Credit card by calling 1-800-991-4961
- Call the three major credit reporting agencies (Equifax: 1-800-525-6285, Experian: 1-888-397-3742 and Trans Union: 1-800-680-7289) and ask them to immediately place a Fraud Alert on your name and Social Security number. The alert means any company that checks your credit knows your information was stolen and they have to contact you by phone to authorize new credit.
- Notify the SSN national fraud hotline at 1-800-269-0271.
- File a police report the same day, if at all possible, in the jurisdiction where your wallet was stolen.
The daily purchase limit for the VISA debit card is $3,000 and $1,000 for ATM cash withdrawals.
We do not accept utility payments at any of our branch locations.
The terms "debit card" and "check card" mean the same thing. A debit card withdraws money from your checking account as a check does; therefore, it debits your account. It can also withdraw money from your savings account, if you have it set up that way when you ask for a card. It can be used to make purchases at any retail establishment that displays the VISA logo.
- About Florida West Coast Credit Union
- Account Questions
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- Certificates of Deposit Questions
- Checking Questions
- conversion
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