Yes, accounts and personal information are secure. The safety and security of our members’ accounts and their personal information is always priority one. The new system uses the latest advances in data security. In addition, your funds are federally insured by the National Credit Union Administration.

From September 2^nd, 2026 – October 20^th, 2026, all FWCCU credit card holders will need to log in and/or establish a log in to www.ezcardinfo.com to review credit card information, transaction history, and make payments.

All members, including e-statement users, will receive a paper statement for August FREE of charge.

Our current Online & Mobile banking will no longer be available. Note your account balances prior to Tuesday, September 1, 2026, as real-time balances will be unavailable on the conversion date. Debit cards, credit cards, and checks will continue to work. We do not anticipate any interruption in their usage. Plan to alternate payment method or a postponed payment date for large transactions. Night deposits will be processed at opening September 2, 2026.

Debit card issues call 813-643-5572. Credit card issues, call 813-643-5572.

No, all debit and credit cards and their PIN’s will remain the same.

No. Your payroll or social security direct deposits will not need to be updated.

Yes. The separate credit card website will continue to be available to obtain your credit card statements.

Yes, we do not anticipate any interruption in their usage, but plan ahead for any special transactions and plan an alternate payment method or a postponed payment date for large transactions.

Yes. Though, no e-statement will be issued for the month of August. All members, including e-statement users, will receive a paper statement for August FREE of charge. You can expect your August statement in the mail sometime during the first two weeks of September.

Yes, we will continue to maintain the industry’s best practices and keep member security top of mind throughout this conversion. Member privacy and security are our priority during the transition, and the new system will provide even more safeguards to protect sensitive information. For peace of mind, we encourage you to review statements before and after the conversion.

No. We don’t anticipate any interruptions in your normal ACH/Electronic withdrawals taken directly from your account. (Ex: Netflix) (Bill Pay is not an ACH/Electronic withdrawal).

Yes. Please see the included note about Bill Pay in the information above.

No. The conversion will not impact your existing loan terms and we do not anticipate any interruption to your automatic scheduled loan payments.